Job Description

  • Employment Type: Full Time
  • Job Location: Republic of Ireland
  • Date Posted: Posted 2 months ago

Customer and Shared Services Manager
Key roles
The First Notification of Loss Agent will be expected to deliver and perform day-to-day tasks pertinent to the team’s activity with a major focus on Quality, Accuracy, SLA’s, Procedures and Process-improvement. They will act as the first point of contact for colleagues, clients and customers, take ownership of the centralised phone lines and put a positive and professional voice on the business. The team member will also be expected to provide effective cover and assistance to the Manager.
Specific responsibilities

  • Ensure all claims that are reported to the team are set up accurately with minimum delay and ensuring that all relevant documents are attached to the electronic file
  • Ensure as much relevant and factual information is captured at the initial telephone notification
  • Receiving, recording, distributing, processing, scanning (where appropriate) claim related documentation
  • Liaising with branch office admin and adjusters, where necessary
  • Maintenance of Web Elite
  • Continuous client and claimant communication
  • Maintain and update personal development portfolio
  • Assistance where required to Section Head and Line Managers
  • Maintenance of personal CPD hours as an accredited individual


  • Minimum competency requirements APA or CIP (Essential)
  • High level of proficiency in Word, Excel, and PowerPoint,
  • Sound numeric skills
  • High level interpersonal and communication (verbal/written) skills

Personal attributes

  • Willingness to operate flexible hours from time to time
  • Capacity to work independently and demonstrate initiative
  • Excellent attention to detail and accuracy
  • Experience in the Insurance Industry desirable, but not essential.
  • Ability to maintain focus, control and positivity under pressure
  • Have a full working knowledge of CPC & Central Bank of Ireland Regulatory Requirements.
  • Focus on skills development. Take action to improve own and others’ job skills.
  • Must have strong interpersonal and communication skills and be self-motivated and capable of working to critical deadlines.

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