Welcome Advisor - Galway Summer Cover

Our purpose is to enable our Customers, Colleagues and Communities to thrive. We do this by drawing on our professionalism, determination, innovation and the passion we have for making a difference in customers’ lives. Our work is important and so too are the people doing it.

You will provide professional, friendly and best in class service to business and personal customers. You will be a visible presence in the branch, delivering a more personal customer experience.

• Engage with customers to deliver a professional, efficient and friendly Customer Service to Business and Personal customers
• Use branch techniques to recognise/refer selling opportunities and participate in all sales drives within branch
• Manage the flow of customers to ensure their smooth passage through the Branch
• Identification and recommendation of appropriate product/service options for customers
• Migration of customers to appropriate self-service options – including on-line and Banking 365 delivery channels together with demonstration of self-service facilities
• Recording/updating of relevant customer information on in-house systems
• Handle all basic queries/problems and refer complaints as appropriate.

Working as part of a collaborative and dynamic team you will have the opportunity to work closely with our personal and business customers. This is an excellent position that will enable you to build your career with Bank of Ireland.

• 1 years recent customer service experience demonstrating a high standard of service in every customer interaction
• Good communication and interpersonal skills with an ability to work effectively as part of a high performing team
• Self-motivated with the necessary drive to achieve agreed goals and identify sales leads and referrals
• You will have a demonstrable interest in technology, and be an early adaptor of new technologies, on desktop, mobile and tablet platforms.