Job Description

  • Employment Type: Full Time
  • Job Location: Republic of Ireland
  • Date Posted: Posted 4 weeks ago
  • Salary:TBC
  • Date ClosesCloses 31/03/2020

The Opportunity…
This role is integral to the success of our EMEA Customer OnBoarding team (outbound training). Responsible for coaching, engaging, supervising, leading and developing an Onboarding Specialist team to deliver excellent implementation and training services. As a Leader, you will be the primary point of contact for team members, acting proactively to ensure smooth operation and collaboration across teams. Leading by example, the team leader is responsible for the efficiency, quality and development of the team

Our Customer Onboarding team are responsible for ensuring our customers are set up and trained effectively on our SiteMinder products, providing consistently high level of customer satisfaction from all customer contacts. As the Customer Onboarding Team Leader you will create a work environment in which our people want to work, have the tools to do their job and can perform at their best while also holding the team accountable for operational and quality outcomes and results.

Who we are:
Ever booked hotel accommodation on Booking.com, Expedia or TripAdvisor? Chances are, you’ve used SiteMinder. Our goal is to liberate hoteliers with technology that makes a world of difference, and we do that by helping them find and acquire guests online.
We are the world’s leading guest acquisition platform for hotels, supporting 35,000 hotels in 160 countries to generate more than 87 million reservations on our platform each year.

Reports to: Director Customer OnBoarding, EMEA
Managing:  Customer OnBoarding Specialists (Multilingual)

What You’ll Do:
Overseeing the day-to-day operation of a multilingual team
Assists with hiring processes and new team member training
Collaborate with Sales, Key Account Management, product specialists and other regional OnBoarding Team Leads
Identify training needs and provide coaching
Monitor and delivery of team performance on a daily basis
Review and report areas of gap concerning performance failure for the team
Conduct 1:1s, performance reviews and team meetings to evaluate individual performance and update members on best practices and continuing expectations
Put action plans in place for individuals not achieving performance targets
Lead and participate in projects led by the global and regional teams

What You’ll Have:
Have 4+ years of proven work experience as a team leader, supervisor, or manager
Fluency in German and English – both written and verbal
Strong team leadership / mentoring skills
Experience working within an SLA and KPI driven environment
Has proven experience in customer support or training/enablement environment
Fosters a high performance culture through aligning performance expectations with overall business goals
Encourage an open exchange of information and viewpoints, actively listens to others
Translate development goals into actionable plans
Readily adapts to competing demands and shifting priorities
Maintain composure, positivity and patience in difficult circumstances Inspires others to take ownership of their work and perform at their best encouraging commitment to SiteMinder Vision
Lead by example. Be seen as a role model by peers and subordinates

How to apply
Does this job sound like you? If yes, then submit your application through our careers page or job board.

Why join SiteMinder? At SiteMinder, you’ll do the best work of your career. We’re the trailblazers of our industry and our enemy is closed thinking, so you’ll have the chance to be creative and question the status quo. Every day, you’ll have new problems to solve – and meet new people to learn from. We continue to grow rapidly and we’re committed to supporting the learning you need as you grow with us.

What do we look for?
SiteMinder employees are passionate, candid, decisive, accountable, collaborative, communicative and fun. We strive to live up to our five values and we want to work with people who will do the same.
Want to join us on our mission to make a world of difference to 60,000 hotels by 2022?

Working at SiteMinder has its perks.
At SiteMinder we have a fun, friendly, relaxed environment and our people love the work hard, play hard camaraderie they share with their teams. We offer some pretty cool perks too including; shadow equity plan, fruit & healthy snacks, your birthday on us, annual flu shots, community outreach programme and heaps of cool social events.

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