Job Description
Every member of the CPM team contributes to the overall growth of our business. People are at the core of CPMs business proposition so as a key member of the CPM Operations team this role is expected to make a significant contribution to the culture within CPM, via demonstrable initiatives to drive best practice and continuous improvement. A winning attitude combined with a digital mindset is essential for success in this role.
The main focus of this role is to provide best in class administrative support and insights to the Client Service Manager and Field Sales Managers to ensure excellence in Clients Retail Execution Programmes. The Role Holder will be a champion for the CPM values of We Care, We are Curious, We Achieve Together at all times, both internally and externally with the Clients, whilst delivering on-time and professional presentation of designated operational activities.
The Primary Responsibilities for This Role Are:
Supporting the Field Sales Teams with administrative support to enable them do the best possible job in field, while ensuring our clients have the necessary administrative support as required.
General Account Administrative Responsibilities:
- Coordinate activity to ensure the field teams have all they need to do their roles in field
- Issue resolution and assistance with field and client queries on a daily basis – e.g. working with our IT team to resolve issues with iPads when the sales team are in field
- Process onboarding and offboarding of team members when required
- Update and Maintenance of Field Team Call files
- Liaise with part time/Tactical Team to arrange call coverage when required
- Organisation and Coordination of any client or field team meetings/conferences required throughout the year
- Collation and submission of weekly timesheets for all account staff
- Development of training materials for the field team, Eg. Any new Health & Safety or Sales training modules
- Postage and dispatch duties to field team members when required
- Conducting regular compliance audit calls for the field team when required
Reporting / IT:
- Preparation and distribution of Client Reports as per Agreed Contract Timelines
- Understanding any information/insights from the reports that we do so that we can help our sales teams and clients with useful insights to help us sell more products in field/store.
- Assist the Client Service Manager with presentations for clients to summarise our sales teams performance
Logistics and Assets co-ordination:
- Arrange and maintain inventory and uniform levels with field staff
- Arrange ordering, allocation and distribution of program Assets with all field staff
- Maintain account staff contact details and assets and equipment log
- Maintain asset log of all vehicles, vehicle assets, fuel cards, tolls and insurance for team
- Liaise with field staff to ensure sufficient equipment on hand at all times and arrange replacements if required
Required Experience & Competencies:
- CPM hire for attitude and train for skill, a great attitude is a must for this role!
- A digital mindset (A person with a digital mindset applies technology to become more efficient and collaborative – someone who is relentlessly curious, questions the status quo and one who doesn’t limit themselves to the job scope)
- Previous experience in an operations, reporting, administrative role is desirable
- Ability to perform in a team environment
- Strong written, verbal and phone communication skills
- Initiative and ability to perform independently and without direct supervision
- Problem solving skills
- Great attention to detail
- Effective time management and organisation skills
- Commitment to customer satisfaction and project success
- Commitment to process and account improvements through constructive critical appraisal of role
Benefits:
- Flexible working conditions.
- Employee Assistance Program
- Subsidised Personal Development opportunities
- TaxSaver
- Bike to Work
- Annual company bonus based on performance
