Senior Operations Executive - Gas Networks Ireland

The focus of this role is to provide best in class operational support and insights to the GNI CNG & Renewable Gas Team, to ensure excellence in all client delivery functions. Key functions of the Senior Operations will include report and presentation creation, process reviews and improvements, event coordination and support.

A winning attitude combined with a digital mindset is essential for success in this role.

The Primary Responsibilities for This Role Are:

Operational:

• Preparation and distribution of reports as per agreed Service Level Agreements
• Production of meaningful and concise Insights / Intelligence reports from data collected
• Assistance with creation and delivery of client presentations
• Issue resolution and assistance with field and client queries daily
• Proactively review current process with a view to improve and streamline where possible
• Build relationships within the client team and across the industry, using excellent communication skills to positively influence stakeholders
• Managing and updating internal Sales Process to include all aspects required with Sales and Post contract support.
• Manage multiple vehicle funds from end to end. Be the point of contact for customers.  Collation of all client documents.  Update all internal trackers.
• Reporting on progress of these funds internally. Engage with multiple internal departments.
• Manage Renewable Gas customers through the early stages on their enquiries before handing over to rep.

Administrative:

• Organization and coordination of any client or field team meetings/conferences required throughout the year. Including diary management for sales team.
• Recording of all identified leads in CRM, and manage through to completion
• Support sales reps by distributing leads and information
• Customer correspondence, Liaising with customers when required i.e. Contract information, outstanding detail.
• Record meeting minutes
• Organizing external events, including booking speaking slots. Preparation of booklets and merchandise for these events
• Updating Internal Comm’s on any recent big activity/events attended

Required Skills & Qualifications:

Qualifications:

• Relevant experience in an operations and / or similar administrative role
• Advanced ability in Microsoft Office software applications (Excel, Word, PowerPoint, and Outlook

Essential:

• Previous experience in IT, operations, reporting, administrative role
• Ability to perform in a team environment
• Strong written, verbal and interpersonal communication skills
• Initiative and ability to perform independently and without direct supervision
• Problem solving skills
• Attention to detail
• Effective time management and organisation skills
• Commitment to customer satisfaction and project success
• Commitment to process and account improvements through constructive critical appraisal of role
• Ability to work at a fast pace while maintaining personal quality control and accountability
• A digital mindset (A person with a digital mindset applies technology to become more efficient and collaborative – someone who is relentlessly curious, questions the status quo and one who does not limit themselves to the job scope)

Desirable:

• Experience communicating effectively with people from all levels within an organisation
• Prior experience with Power BI or equivalent data presentation platform
• Research skills
• Practical presentation skills; confidence to communicate and present material in formal / meeting environment

Benefits:

• Excellent remuneration package – €34,000
• Flexible working conditions
• Employee Assistance Program
• TaxSaver
• Bike to Work
• Ongoing training and growth opportunities, with professional and personal development support

Role KPIs and measures of success:

• Ownership and distribution of all client reports using CRM and Power BI, while ensuring integrity of data, and 100% delivery on-time
• Identify minimum two insights per month to generate additional value to Client and CPM
• Recommend and implement minimum one continuous improvement on process per month to drive efficiencies for CPM and add value to Clients.
• All asset trackers to be kept 100% up to date within agreed timeframes.
• Maintenance & Update of team call files with speedy resolution.
• Immediate response and settlement to urgent queries from Clients/Field Managers/Reps.