Job Description

  • Employment Type: Full Time
  • Job Location: Republic of Ireland
  • Date Posted: Posted 1 week ago
  • Salary:NA

The purpose of this role is to support the account through hands-on leadership of a nationwide sales team. Success in this role is delivered through effective management and development of Direct Reports to maximise performance. The NSM will oversee execution of high-quality service delivery underpinned by excellent sales performance. A natural leader with the ability to inspire unity of purpose across their teams, the NSM challenges to deliver optimum sales performance whilst championing compliance and quality.

The candidate will be a role model of CPM’s DNA and will display a winning attitude combined with a digital mindset.

 The Primary Responsibilities for This Role Are:

  • Manage a Team of Field Managers
  • Planning and delivery of all sales, reporting and operational activity across the team
  • Oversee recruitment, training and compliance across the team
  • Optimise revenue and costs to ensure ROI targets are met for CPM and the client
  • Manage and deliver core client and company KPIs to ensure the success and sustainability of the team
  • including 100% sales targets, quality & compliance and reporting
  • Lead by example through consistently excellent behaviours that support an environment of professionalism and commitment to serving our client to the highest standards
  • Manage field team reporting to ensure all activity is recorded, reported and analysed for insights
  • Use reporting data to provide insights for the client to drive their business
  • Assist the business by participating in other group projects
  • Undertake to learn new ways of working to support evolving company needs and client expectations, and support

 

Required Experience & Competencies:

Qualifications:

  • Two to five years’ experience leading successful field teams in the utilities (telecoms, energy, insurance) sector
  • Experience providing coaching and development support to a field team
  • Strong IT Skills. Be comfortable working with Microsoft Office including Excel and Outlook, and preparing presentations on Word and PowerPoint
  • Demonstrable knowledge and insight of at least one area of the Irish utilities market

Essential:

  • Passion for field-based working, with an ability to work both autonomously and create strong relationships
  • Motivation to provide consistently excellent sales results for our client, and to meet and exceed agreed targets on client service, execution and reporting
  • Ability to motivate others to perform at best in class levels
  • High attention to detail
  • Flexible in approach to work practices, including willingness for travel and field work as required
  • Commitment to continual personal and team development
  • Skill with coaching and developing people to maximise their motivation, performance and competencies
  • Strong time management and organisation skills
  • Initiative and ability to perform independently and without direct supervision
  • Problem solving skills and a drive to identify and implement new ways of working
  • Communication Skills
  • Excellent verbal and written communication skills, to include presentation/training creation and delivery
  • Ability to communicate effectively with people from different business areas including office and field team, client contacts, customers and colleagues
  • Ability to influence decision makers to the benefit of CPM and clients

Benefits:

  • Excellent salary
  • KPI related bonus
  • Flexible working conditions with a high degree of autonomy
  • Company vehicle and fuel card (uncapped)
  • Laptop, tablet and mobile phone
  • Daily expenses (lunch, parking and tolls)

Measures of Success:

  • 100% KPI target achievement quarterly, including sales volume, headcount, retention, active rate and compliance
  • On time, accurate reporting completion for both CPM and the client
  • Excellent results on both the client and employee annual engagement surveys, reflecting the culture, morale and performance of the team
  • Identify and implement one new or improved way of working each quarter which will add value to the client and/or improve CPM ways of working

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