Job Description
The purpose of this role is to support the account through hands-on leadership of a nationwide sales team. Success in this role is delivered through effective management and development of Direct Reports to maximise performance. The NSM will oversee execution of high-quality service delivery underpinned by excellent sales performance. A natural leader with the ability to inspire unity of purpose across their teams, the NSM challenges to deliver optimum sales performance whilst championing compliance and quality.
The candidate will be a role model of CPM’s DNA and will display a winning attitude combined with a digital mindset.
The Primary Responsibilities for This Role Are:
- Manage a Team of Field Managers
- Planning and delivery of all sales, reporting and operational activity across the team
- Oversee recruitment, training and compliance across the team
- Optimise revenue and costs to ensure ROI targets are met for CPM and the client
- Manage and deliver core client and company KPIs to ensure the success and sustainability of the team
- including 100% sales targets, quality & compliance and reporting
- Lead by example through consistently excellent behaviours that support an environment of professionalism and commitment to serving our client to the highest standards
- Manage field team reporting to ensure all activity is recorded, reported and analysed for insights
- Use reporting data to provide insights for the client to drive their business
- Assist the business by participating in other group projects
- Undertake to learn new ways of working to support evolving company needs and client expectations, and support
Required Experience & Competencies:
Qualifications:
- Two to five years’ experience leading successful field teams in the utilities (telecoms, energy, insurance) sector
- Experience providing coaching and development support to a field team
- Strong IT Skills. Be comfortable working with Microsoft Office including Excel and Outlook, and preparing presentations on Word and PowerPoint
- Demonstrable knowledge and insight of at least one area of the Irish utilities market
Essential:
- Passion for field-based working, with an ability to work both autonomously and create strong relationships
- Motivation to provide consistently excellent sales results for our client, and to meet and exceed agreed targets on client service, execution and reporting
- Ability to motivate others to perform at best in class levels
- High attention to detail
- Flexible in approach to work practices, including willingness for travel and field work as required
- Commitment to continual personal and team development
- Skill with coaching and developing people to maximise their motivation, performance and competencies
- Strong time management and organisation skills
- Initiative and ability to perform independently and without direct supervision
- Problem solving skills and a drive to identify and implement new ways of working
- Communication Skills
- Excellent verbal and written communication skills, to include presentation/training creation and delivery
- Ability to communicate effectively with people from different business areas including office and field team, client contacts, customers and colleagues
- Ability to influence decision makers to the benefit of CPM and clients
Benefits:
- Excellent salary
- KPI related bonus
- Flexible working conditions with a high degree of autonomy
- Company vehicle and fuel card (uncapped)
- Laptop, tablet and mobile phone
- Daily expenses (lunch, parking and tolls)
Measures of Success:
- 100% KPI target achievement quarterly, including sales volume, headcount, retention, active rate and compliance
- On time, accurate reporting completion for both CPM and the client
- Excellent results on both the client and employee annual engagement surveys, reflecting the culture, morale and performance of the team
- Identify and implement one new or improved way of working each quarter which will add value to the client and/or improve CPM ways of working
