Job Description

For a career path that is both challenging and rewarding, join Sedgwick’s talented team of 27,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. Whether they have a workplace injury, suffer property or financial loss or damage from a natural or manmade disaster, are involved in an auto or other type of accident, or need time away from work for the birth of a child or another medical situation, we are here to provide compassionate care and expert guidance. Our clients depend on our talented colleagues to take care of their most valuable assets—their employees, their customers and their property. At Sedgwick, caring counts®. Join our team of creative and caring people of all backgrounds, and help us make a difference in the lives of others.

  • Fantastic opportunity, to coach and develop and manage a dynamic team

  • APA insurance accreditation essential. CIP Desired

About this Opportunity

An exciting opportunity has arisen for an experienced, Motor Team Leader to join our team in Dublin. The successful candidate will have:

  • 3-5 Years handling Motor Claims, minimum 3 in a Team Leader role

  • Knowledge of insurance regulation/compliance requirements

  • Strong leadership and people management skills

Specific Responsibilities (including but not limited to)

  • To receive, manage and process Motor Claims in accordance with:

    • CPC/FSA Guidelines

    • Client Policy Wordings / Technical Requirements

    • SLAs

  • Coach, develop and support your team members-performance management, quarterly reviews etc.

  • Provide strong and visible leadership to team through clear and engaging communication

  • Point of technical referral for team

  • Manage team workflow to achieve compliance with SLAs

Qualifications

APA or CIP qualified is essential

Experience

  • 3-5 Years handling Motor Claims, minimum 3 in a Team Leader role

  • Knowledge of insurance regulation/compliance requirements

  • Proficient in Microsoft Word / Excel / PowerPoint

  • Strong knowledge of complaints processes and timelines

  • Ability to multi-task in a busy environment and deal with customer queries

Personal Qualities/Attributes

  • Must demonstrate the ability to manage and mentor effectively

  • Excellent communication and collaborative skills and the ability to deal with both internal and external communications

  • Experience in Motor Claims is essential

  • Excellent admin skills and attention to detail

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