Job Description

Aramark Northern Europe is currently looking to recruit an L1 Support Analyst to join our team in Malahide Road, Dublin. This is a permanent position reporting into the Northern Europe Field Systems Manager. The IT service team is responsible for supporting and maintaining IT systems and for providing efficient desktop & Application support to all business users. The team is responsible for resolving any IT-related faults quickly and efficiently in-line with SLAs, which includes a broad range of queries.


This is a Full Time role which might include weekend work.

Job Responsibilities


  • Troubleshoot and resolve hardware and software problems
  • Provide initial customer support for custom line-of-business applications
  • Manage incidents using company standard tools and processes
  • Supporting and maintaining Windows 7 and 10 computers
  • Supporting Office 365 client solutions
  • Escalation of IT issues within the team
  • Assisting users with new laptops and desktops
  • Installing authorised software
  • Asset Lifecycle Management
  • Perform any other reasonable duties consistent with the role as required

Key Requirements


  • 1+ years working within a technical services support desk
  • ITIL Certified is desirable
  • MSCA
  • Third Level Qualification in a relevant discipline
  • Experience supporting Microsoft Office 2010 and newer
  • Understanding of ITIL framework
  • Experience supporting a corporate Microsoft Windows 7, 8 or 10 environments
  • Previous experience using helpdesk applications (desirable)
  • TCP/IP network and general WAN/LAN trouble shooting
  • Knowledge of MaxOS, Linux, Ios/iPadOS/Android

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