Job Description

Location: Cork


Head of Commercial Operations


Abtran is a leading provider in Customer Experience and Business Process Outsourcing Solutions.

Abtran designs and delivers best in class omni-channel customer experience solutions for our diverse clients who operate across a range of industries.

We currently have an excellent opportunity for a Head of Commercial Operations reporting to the Chief Financial Officer.

In this role, as Head of Commercial Operations you will:

  • Prepare and deliver commercial pricing models that meet both client requirements and internal profitability criteria.
  • Provide Strategic Pricing insights that increases our overall knowledge of Commercial Pricing within our BPO environment.

Role includes:

  • Responsibility for producing detailed commercial pricing models based on Tender document requirements.
  • Being capable of summarising pricing key points and communicating these effectively to wider stakeholders.
  • Requires a person to have experience of Commercial Pricing including models that are either Resource based or transactional-based and ideally be familiar with Client – Vendor gain share models where any assumed vendor risk is correspondingly rewarded through contract performance that provides a benefit to both Client and Vendor.
  • Requirement to work across Business stakeholders e.g. Operations, ICT, People to ensure that all relevant inputs to Pricing Models are correctly captured.
  • Responsibility for the translation of key aspects of commercial pricing and negotiated terms into a legal contract.
  • Responsibility for managing the transition of the finance aspects of a Contract award from its Pricing Model over to a Commercial Controller who then translates this into Profit Centre P&L and Overhead / Capex cost lines.


Desired Qualifications, Training, and Experience:

  • 15 years of relevant accountancy experience in industries with a strong commercial environment.
  • Professional Accountancy qualification.
  • Knowledge of ERP, CRM, and Microsoft applications.
  • Experience of previous hands on Financial reporting & compliance roles.
  • Needs to have excellent Excel and PowerPoint modeling skills.
  • Capable of communicating Financial metrics to various levels of the business, up to and including Board level.
  • Knowledge of Irish Financial Reporting standards.


Candidates should also have:

  • Excellent communication and negotiation skills.
  • Motivated, ambitious individual with a “can-do” attitude.
  • Strong Leadership and influencing skills.
  • Excellent analytical, investigative, problem solving, and follow-through skills.
  • Strong Time Management skills – well able to prioritise several tasks.
  • Flexible and adaptable.
  • By virtue of past business experience, be capable of analysing a potential Business Decision, and provide an impartial assessment of options/scenario outcomes available.
  • Be capable of working across all levels of Senior Management.


We’ve told you what you will do for us, now let us tell you what we will do for you:

At Abtran once you join us you become part of a team and part of an amazing community. We believe in nurturing and inspiring our people. We offer training in many different topics in professional development and personal development. Our Learning Management System has been recognised as the ‘Most Innovative Use of Technology’ in the HR Leadership & Management Awards. We believe in motivating our people to meet their goals and progress in their career and are big on internal promotions. There are so many opportunities for progression and have had many success stories this year and in previous years.

Some other employee benefits include:

  • Wellbeing programme focused on our people’s health and wellness
  • Health Discount Programme
  • Employee Assistance Programme
  • Pension Scheme
  • Employee Discounts
  • Life Cover
  • Development Programmes to support your progression
  • Refer a Friend Scheme
  • Cycle to Work Scheme
  • Leap Card Tax Saver
  • Maternity Pay & Paternity Pay

We are proud of the community we have built; we work together in our day to day roles and through employee initiatives such as our Charity Club, Sports & Social Committee, LGBT Society and Abtran FC Soccer Team. Employee engagement is big at Abtran with events and activities happening all the time to make work fun. We believe in a good work life balance but while you are here, we want to make it as enjoyable as possible.

What you need to do now:

If you are hungry to succeed in a growing organisation, have the desired background we would like to hear from you now.

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