Job Description
Ranked as one of Ireland’s best workplaces, by Great Place to Work. PrepayPower is the market leader for Pay As You Go for electricity, gas, and broadband in Ireland. We disrupted the energy market in 2011 with one purpose in mind: To give people total control and complete transparency over their electricity costs.
We are looking for a target-driven Customer Service Agent to work within the Revenue Protection team.
The ideal candidate will have strong experience in phone-based customer service or contact center roles.
This role requires excellent attention to detail and exceptional communicational skills while focusing on delivering the best outcome for our customers.
Key Responsibilities
- Handling Inbound and outbound calls to customers in relation to Revenue Protection activity.
- Ensuring all customer queries are dealt with efficiently and in a timely manner.
- Assuming ownership of customer issues and seeking a first call resolution or in as short a time as possible.
- Negotiation, set up, and monitoring of repayments plans on customer accounts.
- Investigating and resolving basic Revenue Protection issues that arise on customer accounts.
- Ensuring compliance to company procedures including all compliance and regulatory policies.
- Liaising with other departments and third parties in relation to Revenue Protection issues.
- Adhoc duties as required.
Required Skills & Experience
- Minimum 1-year experience in a Customer Service/contact centre environment.
- Previous utilities experience particularly within the electricity or gas area would be a distinct advantage but not essential.
- Excellent phone manner with the ability to deal with customers in a calm, tactful and professional manner.
- Proven ability to work to strict targets to achieve individual and team objectives.
- Experience in working with a Customer Relationship Management system is beneficial.
- Excel skills and good working knowledge of MS Office would be an advantage.
Career Incentive & Benefits
- Competitive salary & bonus structure
- Great career progression opportunities
- Continual training and development
- 21 days annual leave, increasing with service
- PrepayPower Staff Tariff
- Great staff social events provided by employee-led Wellness & Sports, CSR, and Social committees
- Friday breakfast, large selection available
- Monthly beer and pizza on the first Friday of each Month
- Regular Fruit drops, twice a week
- Refer a Friend Scheme
- Employee Assistance Programme – a confidential 24/7 support for employees provided by the VHI
- Tax Saver Travel Tickets
- Bike to Work Scheme
- Modern offices with excellent facilities
PrepayPower is an Equal Opportunity Employer, we believe and treat all our employees, customers, and other stakeholders with dignity and respect.
