Company

Convergys

Convergys is a leading global contact centre company
unit 3, Woodford Business Park, Turnapin Little, , Dublin, Dublin 17, Republic of Ireland

About Convergys


Convergys is a global leader in customer management. They employ more than 130,000 people working in more than 150 locations. The company has a presence in 31 countries and their staff speak 58 languages. As a result, Convergys can help clients around the world maintain exceptional relationships with their customers.

Convergys assists clients across a number of industries. These include:

  • Automotive

  • Communications and media

  • Financial services

  • Healthcare

  • Insurance

  • Retail

  • Technology

  • Travel and hospitality

  • Utilities


Services 


In addition to customer care, the company offers a number of services to their clients. These include revenue generation and retention as well as collection. They also offer technical support, analytics and omnichannel technology. Furthermore, Convergys helps clients with a number of business challenges. These include customer experience and customer retention. They also assist with cost management, regulatory compliance and fraud protection. Additional services include sales effectiveness, languages and transformation.

A socially responsible company


Convergys is a socially responsible company. They support communities as well as run programmes that address local needs. This includes helping people develop successful careers and healthy living initiatives. Their programmes address issues such as child care, shelter, hunger, transportation and financial literacy. Convergys also voluntarily sought and achieved Verego Social Responsibility Standard Certification. Verego is an independent third party assessor. They ensure that corporate responsibilities initiatives are effective.

Convergys jobs: careers across 150 locations


Convergys offers unparalleled care for their clients and customers, but also for their staff. The company is committed to helping their employees accomplish great things and build successful careers. They offer careers across all of their 150 locations. This allows staff to grow personally as well as professionally.

Convergys’ Talent Academy offers their staff a range of learning and development programmes. These are across all areas of their business. In addition, employees receive an excellent benefit package, a healthy work-life balance and a supportive work environment. Finally, Convergys is committed to workplace diversity.